May 22, 2020
Nobody’s perfect. All of us drop, break or leave things behind at times. If that lost or broken thing is a pair of sunglasses or a favorite coffee mug, it might cause a small inconvenience. But a lost, broken or stolen smartphone can be cause for a much bigger concern.
Luckily, that’s exactly why Verizon offers device protection. By protecting your new device now, you can ensure that a cracked screen repair or a bigger fix won’t turn into an expensive ordeal down the road. Read on to learn what’s covered by various Verizon device protection options, how to enroll, what device protection claims look like and what to expect when you have device protection.
Nearly all of Verizon’s device protection options include coverage for loss, theft, battery failure, physical damage (including liquid damage) and post-warranty electrical or mechanical malfunctions. And the range of plans means that you can find a just-right solution for you, no matter how many lines you have.
Each plan offered by Verizon lets customers file at least 3 claims in a 12-month period for a single device. Deductibles range from $9 to $249 per claim, depending on the plan and the claim. Plans also offer same-day or next-day device replacement depending on certain criteria including claim approval time.
VZ Protect: A protection plan for more than just your phone.
Verizon Protect is Verizon’s most comprehensive device protection option and offers the best value. The plan not only safeguards your physical device, it also includes technical support and cyber protection.
Features of Verizon Protect include:
- Device repair and replacement
- Security and privacy
- Wi-Fi security and protection
- Identity theft monitoring
- Phone number identification
- Personalized help from Verizon’s team of Tech Coach experts
If your phone is lost, stolen or has irreparable damage, VZ Protect offers same-day replacement and setup. If you crack your screen or your battery gives out, it also offers unlimited, fast screen repairs for $29 each time you use it and provides post-warranty coverage including battery replacement at a Verizon Authorized Repair Facility.
With this plan, you can protect more than your smartphones — like tablets and smartphones. And even home computers can benefit from online threat protection. And the advanced virtual private network (VPN) feature of Verizon Protect helps make Wi-Fi connections secure and private.
If you have questions or need immediate help, VZ Protect also offers Tech Coach. This app gives you access to live, on-demand US-Based tech experts who can help you optimize your device and answer virtually any question.
Note: Verizon Protect is not currently available for New York customers.
Other device protection options.
In addition to Verizon Protect, Verizon offers a variety of other insurance plans that can be scaled to your needs and budget. These include Total Mobile Protection, Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
While Total Mobile Protection (TMP) may not be as comprehensive as Verizon Protect (as it does not provide digital secure and call filter features) it does offer premium tech support when you need it. TMP is ideal for those looking to simply cover their smartphone from life’s little mishaps.
Total Mobile Protection includes:
- Coverage for loss, theft, damage and post-warranty defects
- Same-day device replacement and setup (subject to restrictions)
- Unlimited cracked-screen repair for $29 per claim
- Battery replacement
- Virtual 24/7 claims service
- Access to U.S.-based Tech Coach experts
The Total Equipment Coverage (which is a combination of WPP and EW)and Wireless Phone Protection plans offer similar coverage, with small changes. For instance, neither of these plans offer Tech Coach, and both offer next-day (rather than same-day) replacement. The Extended Warranty plan covers device defects for post-warranty periods, but does not cover loss, theft or breakage.
See a feature-by-feature comparison chart of different insurance options for more details.
Protection plans for multiple devices.
Both Verizon Protect and Total Mobile Protection are eligible for multi-device plans. The standard multi-device plan for each option covers up to 3 lines, with a maximum total of 9 insurance claims in a 12-month period. Additional coverage can be purchased for up to 10 lines. Beyond that, customers can receive 3 more shared claims per 12-month period.
Filing a claim on your phone protection plan.
To file a claim, you must be the account owner or account manager. This requires your Verizon account PIN. You must also pay your deductible (when applicable) at the time of a claim.
For lost, stolen or damaged devices, you canfile a claimon insurance partner Asurion’s website or by calling (888) 881-2622. For devices with a manufacturer’s defect, you can call Verizon at (866) 406-5154.
Florida residents should work through Asurion for all claims, including those related to defects.
When filing a claim, you may be asked to provide your device ID as well as the make and model of your device. These can be found on theMy Devicespage in My Verizon.
Claims may be fulfilled with new or refurbished devices.
Eligibility and enrollment for phone protection.
Typically, customers must sign up for device protection within 30 days of activating their device. But if you’ve missed that window, Verizon occasionally offers open enrollment periods which are not guaranteed. Newly purchased devices are eligible for device protection, along with added or upgraded. If a device is not new (aka BYOD), it must be:
- Fully functioning
- Without damage
- Not lost or stolen
- Activated on a new line
- Not on an existing line
Pricing and payment for device protection.
When you enroll in a device protection plan, you’ll pay a monthly fee based on the type of protection you sign up for and the type of device you have. The charge will show up on your bill under the Monthly Charges section, labeled with the name of your plan (for example, “Verizon Protect”).
If you file a claim for a lost, stolen or damaged device, you may also owe a deductible at the time of the claim.
See pricing and deductibles for information about a specific device.
You can get more out of your insurance plan by downloading any associated apps. They include options such as:
- Tech Coach: Tech experts walk you through device setup and help you get more from your device.
- Digital Secure: This app helps to protect against online threats.
- Call Filter: The Call Filter app lets you screen unwanted calls and shut the door on spam.
A cracked screen or a lost phone doesn’t have to set off a crisis. With the right insurance plan, you’ll be back to normal in nearly no time. Whether you want minimal coverage or comprehensive, all-around protection, Verizon offers a variety of plans. Find yours today.
Verizon Wireless Extended Warranty (EW) program is not available in Florida. In Florida, coverage for post-warranty defects is provided by the insurance program (WPP); device replacement deductible and claim limit apply. Visit phoneclaim.com/verizon to check eligibility and the repair options. All options may not be available in all locations; repair options are presented at the time of claim approval, subject to parts availability. Fulfillment options vary based upon location and availability. Your account must have 3 eligible lines to be enrolled in TMP Multi-Device’s account-based coverage.
You might also be interested in:
- How to make an in-store appointment
- Check out the latest iPhone colors
- Verizon’s top eco-friendly phone cases
- Everything you need to know about certified, pre-owned phones
- Why consider Verizon’s phone protectors and chargers
Learn more about Verizon Unlimited plans, and find one that fits your family.
Check out the latest deals from Verizon on smartphones, accessories and more.
Mix and Match Verizon's New Unlimited Plans
Choose from our 5G unlimited plans - all on the same easy-to-manage account.
This content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content.
Is Verizon Mobile protect legit? ›
Verizon Mobile Protect is one of Verizon's most comprehensive phone insurance plans. It includes same-day delivery and setup for replacement smartphones purchased from Verizon.com, as well as cracked screen repair for $29 no matter how many times you need it.How do I turn off device protection? ›
- On the Google Fi website, go to Your plan.
- Select the device that you would like to discontinue enrollment for.
- Under "Device protection," select Discontinue. On the next screen, select Discontinue again.
What does cell phone insurance cover? Similar to a warranty, cell phone insurance covers electrical and mechanical failures – but that's where the similarities end. Cell phone insurance also covers if your phone is lost, stolen or damaged — even liquid damage.What is mobile protection from Verizon? ›
What is Verizon Mobile Protect? Verizon Mobile Protect provides coverage for loss, theft, damage and post-warranty malfunctions. Plus, these key benefits are available: Same-day delivery and setup for replacement smartphones and when you buy a new device on verizon.com.Can I cancel Verizon Mobile protect? ›
Verizon Mobile Protect or Verizon Mobile Protect Multi-Device automatically renews each month unless canceled and is billed directly to your wireless account. You can cancel your coverage at any time and receive a prorated refund of your monthly fee.Does Verizon Mobile protect cover lost phones? ›
Total Mobile Protection includes: Coverage for loss, theft, damage and post-warranty defects. Same-day device replacement and setup (subject to restrictions) Unlimited cracked-screen repair for $29 per claim.What is device protection? ›
Android Device Protection allows you to remotely locate , lock or erase your smartphone / tablet if it's lost or stolen.What is get device protection? ›
Device protection covers it all, from loss or theft to damage, malfunction and threats to your personal data. Coverage is comprehensive.What is factory reset protection? ›
Android Factory Reset Protection (FRP) is a security feature that prevents the use of a device after an unauthorized reset to factory settings. After a wipe, you can take the device into use only with the accounts set on the personal profile of the device before the wipe.Is it worth it to have insurance on your phone? ›
Cellphone insurance may be worth it if the cost of replacing your phone would put a strain on your finances. And, with the pricetag on the latest smartphones topping $1,000, that's not a rare situation. Insurance might help cover you if your phone is lost or stolen, or if it's accidentally damaged.
How much is insurance on a phone? ›
When purchasing a cellphone insurance policy, consumers will pay a monthly or annual premium, typically between $5 and $20 a month, and if the device is damaged, lost, or stolen, they'll be able to repair or replace it for a fraction of the market value by paying a deductible.How does phone warranty work? ›
A standard phone manufacturer's warranty does not cover accidental damage. That means if you damage the phone yourself, any repair or replacement costs will not be paid for by a manufacturer's warranty. A warranty also does not cover damage from unauthorized modifications.How do I cancel my Verizon protection plan? ›
Go to the Products & Apps page in My Verizon. Tap or click the Manage Your Products tab at the top of the page. If you have multiple lines on your account, select the line with the equipment protection option you want to remove. Find the equipment protection you wish to remove, and tap or click Remove From Account.What does total mobile protection cover on Verizon? ›
Total Equipment Coverage provides coverage for loss, theft, damage and post-warranty malfunctions. Plus these benefits are available: Next-day replacement for lost, stolen or damaged devices. Unlimited cracked screen repair for select smartphones for only $29 for each approved cracked screen repair claim.How do I claim Verizon total mobile protection? ›
- File a claim on Asurion's website.
- Call Asurion at (888) 881-2622.
- File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.
- Report the loss to your cell phone carrier immediately. Your carrier can suspend or disconnect service to your missing phone, in order to avoid unauthorized cellular usage. ...
- Remotely lock and wipe your phone if possible. ...
- Change your passwords.
- Go to android.com/find and sign in to your Google account.
- Click the missing phone on your list of devices. The phone will receive a notification to the lost phone.
- Select Secure Device.
Immediately report the theft or loss to your service provider. You will be responsible for any charges incurred prior to when you report the stolen or lost device. Your service provider may be able to use your IMEI or MEID or ESN number to disable your device and block access to the information it carries.Is it good to turn on device protection? ›
Android's new device protection system can keep a thief from using your phone, but it won't work without the proper settings. In addition, it can backfire if you sell your phone without disabling Device Protection first.Should I turn on device protection on my Samsung? ›
We recommend turning on Device protection to protect your device from malware.
Why is device protection important? ›
Potential threats to devices include malicious mobile apps, phishing scams, data leakage, spyware, and unsecure Wi-Fi networks. On top of that, enterprises have to account for the possibility of an employee losing a mobile device or the device being stolen.How do I use device protection on Google fi? ›
- Before you file a claim for a device that has stopped working, try rebooting it. ...
- File your claim within the time frame indicated in your coverage documents.
- When your claim is approved, you will need to pay a deductible.
Device Care Complete is a great way to make sure that your device is covered from physical damage, technical problems, and 'texting-in-the-tub' failures. You're even covered if your phone is lost or stolen.Is my phone linked to other devices? ›
Go to your Google Account. On the left navigation panel, select Security . On the Your devices panel, select Manage all devices. You'll see devices where you're currently signed in to your Google Account or have been in the last few weeks.
A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled. To be ready to restore your data, make sure that it's in your Google Account.How do you unlock a phone when you forgot the password? ›
The 'Forgot Pattern' Feature
If you've failed to unlock your phone 5 times, you'll have a message pop up. At the bottom right of your screen, you'll see a “Forgot Pattern?” button. Tap it. You can then enter your Google account details and Google will send you through an e-mail with your new unlock code.
Modern smartphones provide ways for the phone to determine its own location, often using GPS and sometimes using other services provided by location companies (which usually ask the company to guess the phone's location based on a list of cell phone towers and/or Wi-Fi networks that the phone can see from where it is).Why do I have to pay a deductible for my phone? ›
Asurion, like most insurance programs, requires that you pay a deductible when a claim is filed. We try to keep our deductible amount as affordable as possible. Please note that in most cases the deductible is far less than the full retail price that you would pay for a new smartphone. Was this answer helpful?Should I get insurance on my Iphone 13? ›
Is AppleCare Worth It For The iPhone 13 Pro? - YouTubeHow do I claim phone insurance? ›
- Proof of Purchase.
- Gifting Letter.
- Proof of Exchange.
- Proof of Usage.
- Itemised Phone Bill.
- Proof of Blacklisting.
- Crime Reference Number.
- Lost Property.
Can I insure my old phone? ›
It is possible to insure your old(ish) phone for its depreciated value, but it's best to explicitly ask your insurer if that's possible. Keep in mind that the number you give as the value for your phone is that max you'll be paid out if you claim.How long before you can claim on phone insurance? ›
With the more reputable companies, as soon as your phone is lost, damaged or stolen, you can make a claim on your phone insurance – no matter how long you've had the policy. The insurance team will undertake necessary checks to ensure that the claim is valid.Does phone warranty cover broken screen? ›
As accidental damage is not covered under a warranty, so screen damage is not covered under a warranty. However, a mobile insurance usually covers screen damage.Does warranty cover broken screen? ›
In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.What does a warranty cover? ›
A warranty is a type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made if the product does not function as originally described or intended.Can I cancel total mobile protection? ›
Cancellation. You can cancel your coverage at any time and get a prorated refund of your monthly fee. TMP and TMP MD are optional features. You don't need to purchase these features to purchase or lease your device or activate your Verizon wireless service.What is Verizon Security & Privacy multi device? ›
With Security & Privacy Multi-Device, you get total mobile security across all of your devices at once instead of just one device. You'll have access to exceptional protection with McAfee Active Protection™ technology to keep your device clear of threats.How do I cancel my asurion phone insurance? ›
After 30 days of coverage, you will receive a prorated refund. How do I cancel, if needed? Visit amazon.com/orders and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject.Does Verizon send you refurbished phones? ›
No guarantee you will not receive a refurbished phone from them, either. And you will also be without a phone while Motorola decides what to do. With Verizon, you don't have to return your defective unit until you receive the replacement.How many claims does asurion allow? ›
File as many claims as you need. Get up to $5,000 in coverage every 12 months and $2,000 per approved claim. Non original parts may be used for repair, and a replacement product may be a new, refurbished, or remanufactured product.
What does Verizon Tech coach do? ›
Tech Coach provides tech support for your mobile phone and virtually any device that connects to it. Home Device Advisor provides premium tech support for virtually all your home entertainment, home office, wearables and smart home products.How do I get a free replacement phone from Asurion? ›
To file a warranty claim with Asurion via phone, call (888) 881-2622. Describe the issue you're having with your phone and request a phone replacement if you wish.Does Asurion give new phones? ›
KEY TAKEAWAYS: Asurion sends out replacement phones that have often been professionally refurbished. These phones often include a specific branding of “Refurbished by Asurion” or “Remanufactured by Asurion.”Does Asurion cover broken phones? ›
If you have an Asurion mobile protection plan, you don't have to worry about a cracked screen, water damage, loss or even theft. Our experts are here to make things right. We'll fix your broken device or send you a replacement as soon as the same day. All you need to do is file a claim, either online or over the phone.Is 899000 a Verizon number? ›
Verizon does not use the number 899000. If you receive this text, do not click on it, just simply delete it.Is Verizon Home Protect worth it Reddit? ›
Verizon Protect Home is a scam. They don't inspect the replacement devices they give you.Is 900080004000 a Verizon number? ›
Correct Answer! Jump to solution. I have been receiving the text message from 900080004000 three times a day. It is from Verizon Wireless.Can My Verizon account be hacked? ›
Attack on Verizon Visible Confirmed To Be a Credential Stuffing Campaign; Hacked Accounts Charged for Thousands of Dollars in Purchases. Verizon Visible, the wireless giant's budget offering, experienced an attack recently that saw customer accounts taken over and orders placed using stored payment information.How do I know if a text is really from Verizon? ›
Call up Verizon customer service and tell them what you received. They'll be able to tell you whether or not the text is genuine.Can I get a copy of my Verizon text messages? ›
Verizon Wireless cannot legally provide a print out of content of messages sent/received from any wireless device, the only way to obtain text details regarding dates, times, origination and destination of a message is via your My Verizon account through My Bill under bill details, or via My Services under my usage and ...
What if I clicked on a phishing link on my Iphone? ›
Disconnect from the internet immediately.
This is to isolate your machine from infecting other devices and to cut off access to your machine from the hacker. This may help contain the malware infection. If you are on a wired connection, unplug. If you are on a Wi-Fi connection, disconnect from the Wi-fi in settings.
Verizon Home Device Protect costs $25/month, plus applicable taxes. You can cancel at any time. Once a claim is approved under Verizon Home Device Protect, you may be required to pay either $49 or $99, depending on the product, prior to receiving a repair or replacement.How much is asurion monthly? ›
For $24.99 per month, you can protect your favorite devices with an Asurion Home+ plan. Asurion Home+ is $24.99+tax per month. Your plan will continue to renew each month unless canceled. You may cancel at any time for any reason at no additional charge.Is Verizon Digital secure free? ›
Is there a free version of Digital Secure? Yes, but the free version only includes security and privacy features for your mobile device: Anti-virus and Anti-Malware. App Privacy.What does texting your own number do? ›
— A text message coming from your own number with a link attached is a scam, according to Verizon and multiple media reports. Customers have been complaining of numerous spam text messages that come from their own phone number.Does Verizon text you from your own number? ›
“As part of a recent fraud scheme, bad actors have been sending text messages to some Verizon customers which appear to come from the customers' own number,” Verizon's Corporate Communications Director Rich Young said in an emailed statement.Why am I getting text messages from my own number Iphone? ›
In some cases, spammers trick your phone's Caller ID to make it seem like a text or call is coming from a local or government-associated number, a practice called “spoofing.”What is the first thing you do when you get hacked? ›
Step 1: Change your passwords
This is important because hackers are looking for any point of entry into a larger network, and may gain access through a weak password. On accounts or devices that contain sensitive information, make sure your password is strong, unique—and not easily guessable.
- You get a ransomware message.
- You get a fake antivirus message.
- You have unwanted browser toolbars.
- Your internet searches are redirected.
- You see frequent, random popups.
- Your friends receive social media invitations from you that you didn't send.
- Your online password isn't working.
It's here, the 2022 Verizon Data Breach Investigations Report (DBIR)! Using data behind 23,896 security incidents and 5,212 that were confirmed data breaches, the report covers a wide array of data and insights and comes in at over 100 pages. It can be a lot to sort through so we did a wrap up.