Below we've compiled a list of the most important skills for a waitress. We ranked the top skills based on the percentage of waitress resumes they appeared on. For example, 19.3% of waitress resumes contained food preparation as a skill. Let's find out what skills a waitress actually needs in order to be successful in the workplace.
15 Essential Waitress Skills For Your Resume And Career
Here's how food preparation is used on waitress resumes:
- Prepared food quickly and efficiently, ensuring proper food preparation and sanitary procedures were maintained.
- Managed daily restaurant tasks including food preparation, organization of reservations and events.
- Learned different aspects of food preparation and restocking inventory of certain products
- Place orders into computer for timely food preparation and delivery.
- Helped with food preparation and decoration preparation for events.
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how customer service is used on waitress resumes:
- Provided high-quality customer service by monitoring and maintaining guest amenities, including guest mini-fridges and bars and formal/traditional place settings.
- Provide exceptional and quality customer service in a fast paced environment ensuring an extraordinary dining experience.
- Worked collaboratively as a team member in a fast paced environment while providing excellent customer service.
- Provided customer service and coordinated with management to ensure an inviting environment for all customers.
- Provided quality customer service and experience to a 100 person capacity dining establishment.
Here's how customer orders is used on waitress resumes:
- Take customer orders, ensure customer satisfaction, and maintain the restaurants professional appearance
- Facilitated customer orders by processing cash register transactions with kindness and compliance.
- Utilized Jonas computer software to accurately relay customer orders to chefs.
- Recorded and memorized customer orders and entered them into computer system.
- Managed customer orders with emphasis on maximizing their overall dining experience.
And if you’re looking for a job, here are the five top employers hiring now:
- Pizza Hut Jobs (4,939)
- IHOP Jobs (3,716)
- Applebee's Canada Jobs (3,105)
- Denny's Jobs (2,464)
- Buffalo Wild Wings Jobs (2,121)
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
Here's how pos is used on waitress resumes:
- Place orders for customers dinning in, taking out, pick up, or delivery orders using the POS system.
- Place order with the kitchen using POS system, run the cash register as well as ran guests credit cards.
- Followed exclusive discretion in serving alcoholic beverages, trained four lead Bartenders, including adaptation to new POS sales system.
- Cashier: responsible for credit card and cash transactions, cash and carry, knowledge of the POS system.
- Wait on customers, deliver food, operate POS system, place orders, take money and make change.
Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.
Here's how communication is used on waitress resumes:
- Broadened communication skills through the nightly changing atmosphere the position provided, building confidence for future customer interactions.
- Sharpened communication skills by resolving customer complaints & doing everything in my ability to rectify the situation.
- Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict resolution.
- Sharpened communication skills by assessing and resolving customer comments and complaints to go beyond customer satisfaction.
- Facilitated a conducive work environment in a fast paced setting through effective communication with co-workers.
Here's how daily specials is used on waitress resumes:
- Served customers in friendly/courteous/helpful/professional manner Informed customers of daily specials.
- Assisted customers with navigating restaurant menu and explaining daily specials.
- Described menu items/daily specials in detail and provide recommendations.
- Recommended daily specials to customers which increased revenue.
- Informed customers of daily specials and menu recommendations.
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Bus tables refers to the process of cleaning restaurant tables after the customer has finished and paid for the meal. This includes cleaning the table of any dirty dishes, wiping down the table and seats, and (sometimes) resetting the table for the next guests.
Here's how bus tables is used on waitress resumes:
- Greet guest, run cash register, clean area, bus tables, do paperwork, take orders and serve food.
- Provide customer care, take customer orders, bus tables, prepare food, dish washing, and perform store maintenance.
- Refilled drinks for residents, serve food to residents, bus tables and reset tables for breakfast for the next morning.
- Greet, table placement, customer service, food prep and handling, card and cash transactions, and bus tables.
- Take orders of costumers, bus tables, cashier, restock table supplies, clean area at end of day.
Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.
Here's how beverage orders is used on waitress resumes:
- Provided food and beverage service at an intimate family owned restaurant
- Engaged customers and provided recommendations for food and beverage orders.
- Take food and beverage orders accurately including any special requests.
- Collected beverage orders from customers.
- Greet and seat guest, Take food & beverage orders, Routine opening and closing side work duties, wine presentation.
Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.
Here's how drink orders is used on waitress resumes:
- Prepare Operating equipment for customer service, set tables for guests, take food and drink orders and check on customer satisfaction
- Take dinner and drink orders from guests, bring them their dinner, clean up at the end of the evening.
- Drink orders and food orders are tried to be taken all at once to help with a timely food presentation.
- Entered drink orders into computerized cash register; handled cash and made change; processed credit cards and balanced drawer.
- Greeted customers, took orders, took drink orders, cleaned tables, ran the register, adapted to language barrier
Here's how waiter is used on waitress resumes:
- Developed interpersonal skills as a waiter at luxury dude ranch
- General waiter which dealt with activities such as, taking orders, cleaning tables, setting plates, and handling customers.
- Accommodated club members to create the most relaxed environment while helping any chef or waiter with all aspects of the business.
- Worked as a waiter but put in my notice due to not enough hours to help me will my college fees.
- Helped to set up working breakfast and lunch rush first job as waiter worked grave there as well learning to cook
Here's how staff members is used on waitress resumes:
- Developed strong coordination skills by working cooperatively with other staff members.
- Served customers and worked with other staff members in friendly/courteous/helpful/professional manner.
- Work collaborative with other staff members to ensure customer satisfaction.
- Collaborated with staff members to quickly and accurately fulfill orders.
- Communicated effectively with staff members to achieve one ultimate goal.
Here's how sales taxes is used on waitress resumes:
- Use automated equipment to prepare and retrieve a bill that is itemized and includes the total meal costs and sales taxes.
- Use computer cash-register to input orders and prepare checks that itemize and total meal costs and sales taxes and complete transaction.
- Take dishes and glasses away from tables and counters; Prepare list of overall meal costs along with sales taxes.
- Prepared checks itemizing total meal costs and sales taxes Spoke with patrons to ensure satisfaction with food and service.
- Explain how various menu items are prepared, Prepare checks that itemize and total meal costs and sales taxes.
A positive attitude can be defined as a mindset and a thought process that expects favorable results. It means being optimistic about situations, outcomes, interactions, and yourself. Having a positive attitude means expecting the best under all circumstances.
Here's how positive attitude is used on waitress resumes:
- Maintained a positive attitude to establish a great relationship with co-workers and customers.
- Offered great customer service through adaptability, friendliness and a positive attitude.
- Maintained a positive attitude and proper attire accordingly to company policies.
- Promoted positive attitude among staff and encouraged team to collaborate efficiently.
- Maintained a friendly and positive attitude to ensure customer experience.
The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.
Here's how food service is used on waitress resumes:
- Provided quality customer and food service in fast-paced and demanding environment; responsible for money management.
- Demonstrated capability to raise restaurant revenue by advertising their food services daily.
- Ensured compliance with regulations regarding by food services and accommodations.
- Performed quick and professional food service to optimize customer satisfaction.
- Provided exceptional food service in a friendly and timely manner
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The eight most common skills based on
- Food Preparation, 19.3%
- Customer Service, 6.9%
- Customer Orders, 6.2%
- POS, 5.6%
- Communication, 5.5%
- Daily Specials, 5.3%
- Bus Tables, 5.2%
- Other Skills, 46.0%
Find which skills are in demand
Jobs With Trending Skills
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Real Examples Of Waitress Resumes That Use These Skills
Build a professional waitress resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your waitress resume.
New York, NY
Waitress2020 - Present
IHOPNew York, NY
Bar Hostess2015 - 2020
Cafe ServicesNew York, NY
Crew Trainer2012 - 2015
McDonald'sNew York, NY
High School Diploma 2012 - 2012
Table SettingsPositive AttitudeCustomer ServiceFood PreparationCooking SurfacesMenu ItemsMeal ServiceCustomer RelationsDishwasherScrub Floors
2020 - Present
(Video) The best waiter in the world. Watch the most effective removing dishes from the table. Jaffa
2018 - 2020
Furr's Fresh Buffet
2017 - 2018
High School Diploma
2017 - 2017
Waitress2014 - Present
Pizza Hut•Houston, TX
Cook And Waitress/Waiter2012 - 2014
Buffalo Wild Wings•Atlanta, GA
Concession Worker2009 - 2012
Memorize OrdersDate Food ItemsEntertainment EventsMeal ServiceDrive-ThruPresent MenusConcession Stand WorkerCustomer ServiceSteam TablesKitchen Equipment
High School Diploma 2009 - 2009
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List Of Skills To Add To Your Waitress Resume
According to recent trends, the most relevant waitress Resume Keywords for your resume are:
- Food Preparation
- Customer Service
- Customer Orders
- Daily Specials
- Bus Tables
- Beverage Orders
- Drink Orders
- Menu Items
- Staff Members
- Sales Taxes
- Positive Attitude
- Food Service
- Customer Complaints
- Computer System
- Customers Needs
- To-Go Orders
- Timely Fashion
- Guest Service
- Order Slips
- Greeting Customers
- Large Parties
- Cooking Methods
- Present Menus
- Financial Transactions
- Waiting Tables
- Customers Food
- Phone Orders
- Table Settings
- Meal Costs
- Server Station
- Seat Guests
- Credit Card
- Minimum AGE Requirements
- Stock Service Areas
- Menu Choices
- Food Course
- Memorize Orders
- Napkin Containers
- Fast Service
- Sure Customers
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Online Courses For Waitresss
One of the best ways to acquire the skills needed to be a waitress is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since waitresses benefit from having skills like food preparation, customer service, and customer orders, we found courses that will help you improve these skills.
SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
The Semantics of First-Order Logic
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How to Approach New Customers and Maintain Existing Ones...
 Customer Service 2.0: Learn Digital Customer Service
Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
Sustainable Development: The Post-Capitalist Order
Our present system of global capitalism is flawed. While it has produced immense wealth and economic growth in nearly all regions of the world, it has also prioritized profits over people and harmful consumption practices over the needs of our planet. Sustainable development must bring about a new world order to replace the vices of global capitalism, ensuring development, human wellbeing, and environmental security. This course presents Agenda 2030 and the Sustainable Development Goals as the...
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Customer Service: Keep 'em coming back!
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Your Customer Service Toolbox: Best Practices for Beginners
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Brilliant Customer Service: How to Impress your Customers!
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Cook Real Food: How to Make Simple Plant-Based Meals
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Marketing Fundamentals: Who Is Your Customer?
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Culture of Services: Paradox of Customer Relations
Services are everywhere in our society. We cannot live without them. More than 70% of advanced economies fall under the category of the service sector. Other sectors, such as agriculture and manufacturing, also seek to incorporate service business. What is service? While the existing discourse on services emphasizes customer satisfaction, hospitality, and clear design, this courseoffers a radically new perspective on services. The coursework will explore major underlying theories of service,...
Stock market Basics- Full Course
Everything you need to know in order to make your first trade...
Customer Service: How to sell more without advertising
Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...
Customer Success: Build Cross-Functional Relationships
Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership...
SAP SD - Order to Cash Simplified for Beginners
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Cold Calling for B2B Sales: How to Prospect over the Phone
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Most Common Skills For Waitresses
|Rank||Waitress Skill||Percentage of Waitresses|
|36||Minimum AGE Requirements||0.3%|
|37||Stock Service Areas||0.3%|
What skills would a waitress need? ›
- customer service skills.
- the ability to work well with others.
- the ability to accept criticism and work well under pressure.
- to be thorough and pay attention to detail.
- excellent verbal communication skills.
- a desire to help people.
- active listening skills.
- a good memory.
Example Answer: "I think my greatest strength would be my experience, I've worked as a waitress for three years and I'm used to working independently and part as a team." Interviewers will want to hear answers like 'my personality' or 'my experience.What should I put on skills on my resume? ›
- – Problem Solving Skills. ...
- – Critical Thinking Skills. ...
- – Flexibility. ...
- – Communication Skills. ...
- – Teamwork. ...
- – Organization Skills. ...
- – Creativity. ...
- – Emotional Intelligence.
Answer: I love being a server because it allows me to interact with people, think on my feet and each day I can learn one new way to deliver better service. I love seeing customers smile and enjoy themselves. I love staying busy and there's always a million things to do when you are a server.What is a skill example? ›
They can be soft skills, such as problem-solving abilities, effective communication, or time management, or hard skills, like speed typing, using Powerpoint or Excel. Feel free to include any universal skills even if they're not specifically required or mentioned in the job description.What makes a good waitress? ›
A good waiter or waitress should be able to remember the needs of their customers in order to communicate unique preferences clearly to the cooking staff. Additionally, they should also be able to remember and convey any messages, should the kitchen wish to communicate anything to the customer.Why should we hire you example? ›
For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. It's not just my background in leading successful projects for Fortune 500 companies, but also my passion for the industry that drives me to succeed.How do you introduce yourself as a waitress? ›
- Hello, I'm [first name] and I'll be your server [this morning, this afternoon, this evening]
- Welcome to [restaurant], my name is [first name] and I'll be taking care of you [you all, you folks, your group]
- [Howdy, Hiya, What's hangin'?], I'm [first name]. ...
- Hi folks, my name is [first name].
- Critical thinking and problem solving.
- Teamwork and collaboration.
- Professionalism and strong work ethic.
- Oral and written communications skills.
- Positive attitude. Being calm and cheerful when things go wrong.
- Communication. You can listen and say information clearly when you speak or write.
- Teamwork. ...
- Self-management. ...
- Willingness to learn. ...
- Thinking skills (problem solving and decision making) ...
How do you pass a waitress interview? ›
WAITRESS + WAITER Interview Questions And Answers ... - YouTubeWhat is your strength? ›
What employers are looking for:
|Analytical skills||Hard skills (defined by the job description)|
|Communication skills||Soft skills (such as public speaking)|
|Ability to work in a team|
- Example Answer #1. My unique attribute is passion. ...
- Example Answer #2. My strongest attribute is my determination. ...
- Example Answer #3. I can bring dedication and a drive to succeed in this company. ...
- Example Answer #4. One of the biggest attributes that I'd bring to this position is flexibility.
Personal skills are recognised as soft skills which are not easy to teach (although not impossible). They are also known as interpersonal or even 'people' skills. Examples include dependability, adaptability, motivation, problem-solving, and analytical skills.What are the special skills? ›
|education||administrative||accounting & finance|
|Ability to Work in a Team||Customer Service||Customer Service|
|Communication Skills||Multitasking Skills||Leadership|
|Fast Learner||Excellent Communication Skills||Communication Skills|
|Strong Organizational Skills||Microsoft Office||Adaptability|
This study investigated personalities of servers in the restaurant industry. Using the Big Five Inventory (BFI), the five dimensions of personality (Neuroticism, Extraversion, Openness, Conscientiousness, and Agreeableness) were measured in 21 servers who participated in the study.What is expected of a waitress? ›
The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.Why are you fit for this job? ›
Do say: "My years of experience in this field have given me on-the-job knowledge, as well as a sense of where the industry has been and where it's going in the future. I have the kind of technical skills that only come from doing the job for several years.What makes you fit for this job? ›
Think about mentioning: Your job ethic and personality and how they are reflected in your work. A unique skill that would make you stand out in a team. A time your individuality or innovation helped your team achieve a goal.Why are you interested in this position? ›
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”
What waiter should say? ›
Would you follow me, please? Can I take your order, sir/madam? What would you like to start with? What would you like to drink?How do you wait tables? ›
- Plan The Day. Before service get prepared. ...
- Greet Customers Warmly. ...
- Know Your Job. ...
- Check In With Customers. ...
- Take Note Of Complaints. ...
- Offer To Comp Items. ...
- Don't Take It Personally. ...
- Clear Unused Plates And Fill Drinks.
- Smile and Be Polite. ...
- Know your menus. ...
- Refrain from lying or embellishing. ...
- Stand and deliver. ...
- Keep your customers on side. ...
- Customers are your priority – don't make them wait, don't make them rush. ...
- Check twice, serve once. ...
- Last but not least…Appearance.
Write a short summary of those skills and accomplishments. It should say how your qualifications fit the job you're applying for, but not in great detail. Give solid examples of how you've used your skills and experience to succeed in other situations.What is personal skills in resume? ›
Personal skills (also known as soft skills) are skills which are closely related to a person's characteristics or personal traits. They define the way you interact with other people in the workplace and are vital in most lines of work. Unlike hard skills (such as numeracy, languages, IT proficiency etc.)How many types of skills are there? ›
There are three types of skills: functional, self-management and special knowledge. Functional skills are abilities or talents that are inherited at birth and developed through experience and learning.What are 5 characteristics of a good employee? ›
- Knowing the why, as well as the what. ...
- Professionalism. ...
- Honesty and integrity. ...
- Innovative ideas. ...
- Problem-solving abilities. ...
- Ambitious. ...
- Dependability, reliability, and responsibility. ...
- Conflict resolution.
- Take one plate and place it on your right hand, your three middle fingers should be together, and your thumb and little finger should be raised up. ...
- Take your second plate and rest the center on the thumb muscle of your right hand. ...
- Finally pick up the third plate with your left hand.
9. What is your greatest strength? You need many skills to work at a restaurant but several that stand out are communication skills, teamwork, multitasking, attention to detail, and the ability to work under pressure.What are some examples of strengths? ›
What are your greatest strengths and weaknesses? ›
What employers are looking for:
|Analytical skills||Hard skills (defined by the job description)|
|Communication skills||Soft skills (such as public speaking)|
|Ability to work in a team|
Example: “What I like about being a service crew is I am continually communicating with people. I'll be able to build people skills that I could apply in my daily life. Whenever customers are satisfied with an outcome, I feel like I've accomplished a goal or a mission.